? [15h Left] Patient Services Specialist/Front Desk
Company: G Brock Magruder MD PA
Location: Jupiter
Posted on: November 2, 2025
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Job Description:
Description: Our mission is to provide quality, accessible and
patient-centered eye care. Team members are hired to assist the
organization in building a differentiated integrated eye care
platform focused on superior patient care delivered through our
network of optometrists and ophthalmologists. Team members are
expected to a behavior of professionalism, which includes but is
not limited to, acting with integrity and accountability, support
our clinicians in all aspects of patient care delivery, support a
culture of respect, diversity and inclusion in our organization,
and enhance the patient access to primary and specialty eye care.
Our vision is to create an admired healthcare company dedicated to
delivering personalized eye care with outstanding patient outcomes.
GENERAL SUMMARY: The Patient Services Specialist is responsible to
create a positive patient experience by consistently exceeding
expectations in customer service and patient care, by coordinating
and completing patient registration activities that include but are
not limited to greet and check in patients, verifying demographic
information, obtaining signatures on patient consents, capturing
insurance cards, verifying authorization accuracy, collect co-pays
and past due balances, working reschedule and recall lists, and
balance end of day deposits. ESSENTIAL DUTIES & RESPONSIBILITIES: -
Provides high level customer service in all interactions with
internal and external customers. - Provides direct, professional,
and knowledgeable interactions with patients, providers, referral
sources, and the clinical team. - Answers telephone calls
accurately and with exceptional customer service and ensures the
caller’s needs are met and accurate information is obtained. -
Maintains patient confidentiality regarding access to patient and
other clinical information via email, computer, fax, and mail. -
Addresses concerns of patients, provides service recovery, and
escalates issues as needed. - Utilizes the operational guidelines
for scheduling patient appointments. - Completes reminder calls to
patient for scheduled appointments, as needed. - Obtains payment
from each patient, including copayments, balance due and
appropriately receipts all monies collected. - Verifies, ensures
eligibility, and registers patients by obtaining patient
demographics and third-party coverage(s) at every encounter. -
Advises patient on physician referral and provides appropriates
notes/updates to referring physician, as needed. - Prioritizes and
completes all work in an accurate, effective, and efficient manner.
NON-ESSENTIAL DUTIES & RESPONSIBILITIES: - Maintains public areas
(waiting rooms, restrooms and kitchen), as needed. - Attends
department meetings and completes trainings, as needed. - Processes
medical records requests; both incoming and outgoing Requirements:
EDUCATION AND EXPERIENCE REQUIRED: - High School diploma or
equivalent, required. EDUCATION & EXPERIENCE PREFERRED: - N/A
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: - N/A LICENSURE,
CERTIFICATION OR REGISTRATION PREFERRED: - Certified Patient
Services Specialist CORE COMPETENCIES: - Ability to work
effectively with internal and external customers. - Excellent
verbal and written communication skills, including listening. -
Proficient in Microsoft Office products. - Ability to maintain
confidentiality when dealing with sensitive information. PHYSICAL
ACTIVITY OF POSITION: - Talking. This position requires expressing
or exchanging ideas through the spoken word. This position must
participate in activities to convey detailed or essential verbal
instructions to physicians, staff, and vendors accurately and
succinctly. - Hearing. This position is required to perceive sounds
at normal speaking levels with or without correction, including the
ability to receive detailed information through oral communication
and make the discriminations in sound. - Repetitive motion. This
position requires substantial movements (motions) of the wrists,
hands, and fingers while working on reports or the computer. -
Sedentary work. This position may need to occasionally exert up to
10 pounds of force to lift, carry, push, pull, or otherwise move
objects. The job consists primarily of sedentary work and involves
sitting most of the time. Walking and standing are required only
occasionally. - Visual Requirements. This position is required to
have close visual acuity (with or without correction) to perform an
activity such as: preparing and analyzing data and figures;
transcribing; viewing a computer terminal; and extensive reading. -
Environmental Conditions. This position is not substantially
exposed to adverse environmental conditions (such as in typical
office work.) PI57c4e09acc0b-37156-38835218
Keywords: G Brock Magruder MD PA, Jupiter , ? [15h Left] Patient Services Specialist/Front Desk, Customer Service & Call Center , Jupiter, Florida
