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Senior Field Service Engineer

Company: JEOL USA
Location: Jupiter
Posted on: October 31, 2019

Job Description:

Senior Field Service Engineer - Cryo-electron microscopy
As a Senior Field Service Engineer you will travel daily to customer sites to install, repair, or perform maintenance on cryo-EM instruments. You will provide hands-on technical support, repair, and troubleshooting to clients. The position requires daily travel, a valid driver's license, passport, and up to 30% overnight travel.
What you will do:

  • Install new or modified equipement at customer facilities to ensure full functionality according to specifications
  • Independently diagnose and repair instruments within the territory
  • Review reports and documentation from customers and inspect malfunctioning instruments to determine nature and scope of problem
  • Communicate with clients, vendors, supervisor, and any other persons or organization with whom interaction is required to accomplish work
  • Refer complex problems and concerns to appropriate individuals
  • Consistently exercise discretion and independent judgement in resolving problems
  • Provide on-site technical assistance to troubleshoot and repair equipment
  • Complete on-site technical assistance to help torubleshoot and repair equipment
  • Complete and submit field service reports and weekly expense reports
    Qualifications:
    • An Associate's degree in an appropriate area of electronics, engineering, or science; 3-5 years TEM experience; cryo-electron microscopy experience is desired
    • Willingness to travel by car to customer sites to install, repair, and perform preventative maintenance
    • Excellent customer service skills
    • Hands-on technical experience with installation and repair of equipment
    • Knowledge of and ability to apply analog, digital, and RF electronics
    • A basic understanding of troubleshooting techniques and approaches
      About JEOL Since 1949, the JEOL legacy has been one of providing solutions for innovation. JEOL positively challenges the world's highest technology, forever contributing to the progress in both Science and Human society through its products. We have 60 years of expertise in the field of electron microscopy, more than 50 years in mass spectrometry and NMR spectrometry, and more than 40 years of e-beam lithography leadership. The primary business of JEOL USA is the sales of new instruments and peripherals and support of scientific instruments throughout the United States, Canada, Mexico, and South America.
      What we offer
      We offer competitive salaries and a top-notch benefits package including comprehensive medical, dental, and vision coverage, a 401K plan with a match and employer contribution, company car, and opportunities to advance within the organization.
      If you have the desire to work in an industry where your work contributes to progress in science and society, submit your resume and complete an application at or fax resume in confidence to Human Resources at . To gain insight about what it's like to work at JEOL please view our employee videos at JEOL is an Affirmative Action/ Equal Opportunity Employer. Applications from minorities, females, veterans, and individuals with disabilities are strongly encouraged. EOE/Minorities/Females/Vet/Disabled

Keywords: JEOL USA, Jupiter , Senior Field Service Engineer, Engineering , Jupiter, Florida

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