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Technical Support Engineer

Company: carling technologies
Location: Jupiter
Posted on: November 22, 2019

Job Description:

Summary: The Technical Support Engineer will provide technical support for Maretron brand vessel control and monitoring systems and OctoPlex brand distributed power systems. Essential Functions of the Job (Key Duties) : Provide application engineering support to distributors, dealers, and end users as required including but not limited to: identifying part 's, recommending parts, resolving application issues, and handling RMA's Provide technical training on capabilities, installation, and configuration of Maretron systems to sales team, distributors, dealers, and end users Act as a liaison with engineering and operations departments regarding customer's product needs and related technical issues Contribute to the Maretron Support Knowledge Base on the Maretron website Create Maretron and OctoPlex system proposals for customer review Perform product demonstrations to customers, reps and inside staff Deliver technical presentations to customers, reps, and inside staff Develop case studies for sales and marketing collateral Assist marketing in development of campaigns as well as construction of trade show booths and displays Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time Qualifications (Recommended Education and/or Experience) BS degree in Information Technology, Computer Science or relevant field or five (5) years related work experience Ability to provide step-by-step technical help, both written and verbal Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Strong analytical, assessment, and problem-solving skills Familiarity with remote desktop applications and help desk software Willingness to travel domestically and internationally as required (5-10%) Ability to work, communicate, and maintain positive working relationships in a small team environment Excellent English communication skills, written and verbal

Keywords: carling technologies, Jupiter , Technical Support Engineer, Engineering , Jupiter, Florida

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