JupiterRecruiter Since 2001
the smart solution for Jupiter jobs

Director of Guest Services

Company: Wyndham Grand Jupiter At Harbourside Place
Location: Jupiter
Posted on: December 3, 2019

Job Description:

Brand: [[req_primaryCategory]] Location: Wyndham Grand Jupiter, 122 Soundings Avenue, Jupiter, Florida 33477 Employment Status: Full-time Job Summary The Guest Services Manager Level 3 is responsible for ensuring the operation of guest services, concierge and uniformed services/transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Education & Experience At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Management experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Physical Requirements Often Sometimes Rarely Lifting up to 50 pounds x Sitting x Walking x Standing x Bending neck x Twisting neck x Bending waist (forward or sideways) x Squatting (crouch or site on one's heels) x Kneeling x Crawling x Reach above shoulder height x Reach below should height x Driving x Stooping x Pushing x Pulling x Talking x Hearing x Repetitive motions x General Requirements Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Wyndham Hotels & Resorts Management Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Wyndham Hotels & Resorts Management Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. . Fundamental Requirements Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate and develop guest services associates according to Wyndham SOPs. Manage the interviewing process of candidates for guest services positions and follow standards for hiring approvals. Write and deliver associate performance reviews in accordance with Wyndham standards. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Attend daily and monthly rooms meetings. Participate in required M.O.D. program as scheduled. Work at front desk, concierge, and bell desk as appropriate. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments. Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc. Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis, and simple programming. Monitor proper operation of the PBX console and ensure that associates maintain Wyndham SOPs in its use. Ensure staff greet and welcome all guests approaching the front desk in accordance with Wyndham SOPs. Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms. Preparation of revenue and occupancy forecasting. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Must maintain constant communication with housekeeping department. Operate radios efficiently and professionally in communicating with hotel staff. Ensure correct and accurate cash handling at the front desk. Follow and enforce all Wyndham hotel credit policies. Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other associates. Maintain and monitor "Lost and Found" procedures and policies according to Wyndham standards. Establish and maintain key control system. Focus the guest services department on their role in contributing to the guest service and audit scores. Monitor all VIPs, special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily guest services work and activity reports generated by Night Audit. Be familiar with all Wyndham Rewards programs and offers.

Keywords: Wyndham Grand Jupiter At Harbourside Place, Jupiter , Director of Guest Services, Executive , Jupiter, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


International Advertising Manager
Description: br br br Basic Information br br br br Location: 6000 Broken Sound Parkway NW, Boca Raton, Florida, 33487, United States br Corporate or Franchise br br Corporate br br br Employer (more...)
Company: Orangetheory Fitness
Location: Boca Raton
Posted on: 12/16/2019

Director of Accounting
Description: DescriptionIf you're an accomplished Accounting Manager who is results-driven and looking for an immediate opening, you might be interested in this growing company's job opening. The Accounting Manager (more...)
Company: Robert Half Management Resources
Location: Miami
Posted on: 12/16/2019

Sr. Director of Perioperative Services
Description: DescriptionThe Senior Director of Perioperative Services will lead the team to drive positive outcome in all surgical procedures and will assumes advocacy and leadership in assessing, evaluating and impacting (more...)
Company: Jackson Health System
Location: Hallandale
Posted on: 12/16/2019


Psychiatrist/Medical Director (Physician #30497)
Description: Medical Director/ Psychiatrist br Part-time Psychiatrist approx 10 hours a week to also act as Medical Director br The ideal candidate will be energetic and innovative, inquisitive
Company: FCSpsy
Location: Delray Beach
Posted on: 12/16/2019

Director of Project Management - Banking Industry
Description: The Director ofProject Management is responsible for working with other Project Managers to manage bank-wide, multi-department initiatives using appropriate project management methodologies that provide (more...)
Company: Confidential
Location: Miami
Posted on: 12/16/2019

Sales Director
Description: Lifestyle Publications was founded in 2009 and has continued to rapid growth. For multiple years, they have been recognized by INC Magazine as one of the top 3,000 fastest growing private companies (more...)
Company: Lifestyle Publications
Location: Boca Raton
Posted on: 12/16/2019

Account Manager
Description: SUMMARY We are looking for a Sales Rockstar to join our teamIs this you If not don't apply WHY WORK WITH US Very competitive salary commissions. If you are looking for an opportunity where you are (more...)
Company: Focus GTS
Location: Miami
Posted on: 12/16/2019

Director Interventional Radiology
Description: DescriptionThe Director of Interventional Radiology assumes responsibility for multidisciplinary activities of the Interventional Radiology department, including the management of patient care and the (more...)
Company: Jackson Health System
Location: Hallandale
Posted on: 12/16/2019

Manager of Financial Operations
Description: THE CANDIDATE: Excited about joining the team of one of the fastest growing healthcare support services company in the country. Excels in work environment of collaboration, teamwork and innovation (more...)
Company: HealthChannels
Location: Miami
Posted on: 12/16/2019

Director of Quality and Compliance
Description: DIRECTOR OF QUALITY AND COMPLIANCE, NORTH AMERICA The Director of Quality will be responsible for the maintenance and continual improvement to the organizations Quality System in order to ensure compliance (more...)
Company: Peak Performance Recruitment
Location: Miami
Posted on: 12/16/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Jupiter RSS job feeds