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CALL CENTER MANAGER

Company: Randstad
Location: Jupiter
Posted on: February 21, 2019

Job Description:

CALL CENTER MANAGER **job details:** + location:Jupiter, FL + salary:$450,000 - $550,000 per year + date posted:Saturday, February 9, 2019 + experience:Experienced + job type:Permanent + industry:Business Services + reference:S_730160 + questions:trisha.hanley@randstadusa.com561/833-6451 **job description** CALL CENTER MANAGER We are the world's largest security company in the nation and we have a central corporate headquarters location in Jupiter. We are currently looking for a very outgoing and experienced Call Center Manager who is a terrific leader, people person, and dynamic manager to fill a newly vacant spot on our team. We have two call center locations that have teams of approximately 20-25 team members each. The Jupiter location houses an entry level customer support team, a mid-level team and also three Shift Leads that help manage under the guidance and leadership of the Call Center Manager. Our product is utilized by major retail stores and is a loss prevention system to curb cash theft and bring a higher sense of accountability to large retail stores and their cash and transaction processes. The call center does have a technical edge to it and we do run three shifts of agents that man the inbound support phone lines. Technology never sleeps so we do have our call center agents working around the clock in shifts. We are in need of an experienced and highly motivated Call Center Manager to learn our processes, the product, and also be a motivated, patient, and encouraging leader to our Jupiter team. This is a DIRECT HIRE position with a full-time, 40-hour work week Your schedule may vary depending on the various tech roll-outs that we do and so we need someone who is willing to lead when we need it most This is a salaried position $45K to $55K for the right person Full company benefits such as medical, dental, vision, PTO, sick days, and 401K Responsibilities: Specific Duties and Essential Functions ??? Supervise a team of 20-25 support professionals ??? Monitor phone queues to ensure maximum coverage during shift. ??? Provide monthly scorecard and real-time feedback and coaching on Support Professional???s performance ??? Ensure a positive work environment, continuous learning and a high quality employment experience for the team ??? Manage escalations and required reporting for the shift ??? Communicates overall and individual improvement opportunities to the management team Working hours: 8:00 AM - 5:30 PM Skills: Skills Required --Proficient computer skills including Microsoft Office --Effective oral and written communication skills --Active listening skills --Ability to assess and evaluate situations effectively --Ability to identify critical issues quickly and accurately --Attention to detail Other --Must be at least 18 years old or the minimum age required by the state, if higher --Subject to a drug screen and also multi-state federal and criminal background checks --Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military Education: High School Experience: Experienced Qualifications: We NEED a MINIMUM of two years in a TEAM LEAD or SUPERVISORY role within a Call Center environment to be considered for this job. It is a mandatory requirement to be able to successfully lead, understand, and also empower a call center team effectively. Without this piece of experience, this position would be a stretch for someone who does not have this type of career path or on the job experience. You will need to pass a 10-panel drug screen prior to employment or any offers of employment with our company. You will also undergo federal and criminal background checks as well as any military history checks looking for a clean record with no arrests or charges of any kind to be considered for this role. We are a leading security company and no exceptions can be made to this rule. No offers of employment will be made for permanent employment until all drug screen and full background checks are completed and fully reviewed so please keep this in mind if you wish to apply. Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Keywords: Randstad, Jupiter , CALL CENTER MANAGER, Executive , Jupiter, Florida

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