Bilingual Patient Service Representative - Jupiter Medical Center
Company: Centauri Health Solutions
Location: Jupiter
Posted on: January 9, 2021
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Job Description:
Bilingual Patient Service Representative - Jupiter Medical
CenterJupiter, FL, USA Req #19 Monday, January 4, 2021Centauri
Health Solutions provides services to payors and providers in
government sponsored healthcare programs, including Medicare
Advantage and Medicaid. In partnership with our clients, we improve
the lives and health outcomes of the members and patients we touch
through compassionate outreach, sophisticated analytics, and
data-driven solutions. Our services directly address complex
problems such as uncompensated care within health systems;
appropriate, risk-adjusted revenue for specialized sub-populations;
and quality of care measurement. Headquartered in Scottsdale,
Ariz., Centauri Health Solutions employs 1,500 dedicated associates
across the U.S. Centauri ranked No. 448 on Inc. Magazine's 2020
Inc. 500 list of the fastest-growing private companies in the
U.S.Role Summary:Patient Service Representatives work onsite with
our hospital client staff, patients and other team members while
interviewing patients to determine program eligibility. Patient
Service Representatives conduct analysis of patients' potential
reimbursement and partner with patients to ensure complete
understanding of benefits application process. Patient Service
Representatives partner with team members and client to ensure that
patients' and client's needs are met.Role Responsibilities:* Meet
with under-insured or uninsured patients to explore & identify all
possible eligibility program solutions/options* Obtain and review
referrals daily to determine appropriateness for potential
interview and eligibility, begin application process when possible*
Interview patients; conduct analysis of potential reimbursement,
and determine eligibility* Introduce services, sets expectations
for process and communication to ensure patient understanding*
Partner with patients to ensure patient understanding of process
and assist with any questions during the application process*
Obtain and manage all needed forms from patients, and follow up
throughout process* Identify any additional patient needs and
direct them to appropriate agencies for assistance* Leverage
technology and account processing workflows; maintains data
integrity with accurate and concise documentation in systems* Serve
as intermediary for client, account reps and managers, while
interacting with team members and hospital staff in a productive,
cooperative manner* Provide strong client service and collaboration
with the team* Understand and agree to role-specific information
security access and responsibilities* Ensure safety and
confidentiality of data and systems by adhering to the
organizations information security policies* Read, understand and
agree to security policies and complete all annual security and
compliance trainingRole Requirements:* Bilingual Spanish* 2+ years
customer service experience* Outstanding communication skills and
desire to provide excellent customer service* A strong concept of
patient advocacy and the desire to help someone every day* A strong
work ethic, ability to work independently while making a
difference* Strong computer skills and the ability to multitask
while working in a fast-paced environment* A positive outlook and
eagerness to learn* Consistent punctuality and attendance*
Healthcare experience, patient contact experience a strong plusWe
believe strongly in providing employees a rewarding work
environment in which to grow, excel and achieve personal as well as
professional goals. We offer our employees competitive compensation
and a comprehensive benefits package that includes generous paid
time off, a matching 401(k) program, tuition reimbursement, annual
salary reviews, a comprehensive health plan, the opportunity to
participate in volunteer activities on company time, and
development opportunities.Other details* Pay TypeHourly
Keywords: Centauri Health Solutions, Jupiter , Bilingual Patient Service Representative - Jupiter Medical Center, Healthcare , Jupiter, Florida
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