Client Care Specialist
Company: Chapman Partnership
Location: Miami
Posted on: February 17, 2026
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Job Description:
Job Description Job Description SUMMARY: The Client Care
Specialist serves as an ambassador of the client experience. This
position provides clients with supportive assistance to maintain a
safe, welcoming and clean environment and conducts
scheduled/assigned dorm/room checks. Responsible for monitoring and
documenting all pertinent activities, including, but not limited
to, center rules, behavior, incident and accident reports.
De-escalate, mediate and resolve disputes, preventing and reducing
tension in the facility. DUTIES AND RESPONSIBILITIES: Commitment to
the mission, vision, values and guiding principles of Chapman
Partnership in empowering our clients to overcome homelessness, and
achieve and maintain long-term self-sufficiency. Create an
environment where clients can feel welcomed, comfortable and
supported. Monitor specific, assigned dorms; for policy adherence;
client needs, room/bed assignments, laundry, bed count, hours
allowed and random sweeps of personal belongings. Maintain client
care centers of excellence; fostering continuous improvement in the
areas of monitoring, assisting and reporting. Encourage cooperation
as a way of promoting standards of cleanliness, safety and
accountability. Assist clients with immediate needs and requests.
Provide guidance on proper procedures. Ensure adequate living
standards are met and coordinate needs to meet them, as applicable.
Identify, document and report clients’ current or potential
behavioral issues. Complete incident, accident, and behavior
reports and distribute them as per established protocol. Assist
with transportation needs for clients; to and from medical and
mental health appointments, move-outs and/or other applicable
activities as instructed by management or per established
protocols. Assist with transportation needs for staff as instructed
by management or per established protocols. Inspect vehicles for
proper working conditions prior to travel and report maintenance
needs, as necessary. Ensure all ancillary services, i.e. client
mail, basic need supplies and clothing distribution, are timely
provided, as per established protocols. Ensure compliance with
local, state, and federal laws. Performs other duties as assigned.
QUALIFICATIONS: G.E.D or High School Diploma or equivalent
experience. At least one (1) year of experience working with the
homeless population or in residential living, or behavioral health
facilities. Must have and maintain a Florida State Driver’s License
with “safe driver” classification.
Keywords: Chapman Partnership, Jupiter , Client Care Specialist, Healthcare , Miami, Florida
