Customer Service Representative II

Company: National Dentex
Location: Jupiter
Posted on: May 16, 2022

Job Description:

Job Description Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 60 labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity as a Customer Service Representative in Jupiter, Florida. The work schedule is a Monday through Friday. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement Primary Responsibilities and Essential Functions of the Position: Ensure highest level of Process Quality & Service Excellence. Answer phones in a timely manner. Promptly relay issues and concerns to appropriate area. Schedule pickups and deliveries as needed. Relay delivery date changes to customers. Schedule material fulfilments (i.e. Prescriptions, boxes, shipping labels, etc.). Schedule Payments utilizing NDX practice management software. Process outgoing follow-up calls in a timely manner. Troubleshoot basic technical issues, including outbound calls to customers on time, shade, impressions, and missing items or information. Be courteous and treat external as well as internal customers with respect. Organize work are for highest function and efficiency. Outbound Calls to support customers and marketing initiatives. All other duties as assigned. Skills and Abilities Required: Must be able to read, write, speak and understand English. Must have computer skills including typing and familiarity with Microsoft Office products. Verbally communicate via telephone --- maintaining a positive demeanor. Verbally communicate with all levels of staff --- maintaining a positive attitude. Takes initiative Excellent listening skills Detail-oriented --- ability to multitask and maintain accuracy. Minimum Education and Experience Required: High school diploma or GED 12 months experience in a Customer Service role or in a dental environment Hazardous Materials or Equipment Used: All Office Equipment Physical Requirements: Works in an office environment, with good ventilation and normal noise levels from office equipment. May have long periods of sitting at desk and high volume phone calls. Regular need to write or use a keyboard to communicate through written means. Some lifting between 5 to 20 lbs. may be required. Company Description National Dentex is growing the largest network of dental laboratories in the U.S. and is looking for team members who have a passion for their growth. We offer quality employment opportunities with room for professional development and advancement. Our focus is on a team-oriented atmosphere that fosters innovation, leading edge technologies, training and advancing the industry.

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