JupiterRecruiter Since 2001
the smart solution for Jupiter jobs

Block Advisors - Associate Team Leader

Company: H&R BLOCK
Location: Jupiter
Posted on: August 31, 2019

Job Description:



Are you driven by helping people, being part of a team, and exceeding client expectations? Block Advisors is looking to hire Associate Team Leaders who will be passionate about the H&R Block brand purpose: To provide help and inspire confidence in our clients and communities everywhere.
Block Advisors is an H&R Block brand that redefined the tax preparation experience for individuals and small businesses with complex tax and business service needs. As an Associate Team Leader for Block Advisors, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early September as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.
What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of Block Advisors
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    What you'll bring to the team...
    • Prior experience working in a customer service or similar role
    • Strong organizational skills and ability to plan and manage day-to-day office operations
    • Customer-centric mindset and strong communication skills
    • Computer proficient with the ability to use MS Office
    • Demonstrated ability to work independently with minimal supervision
    • Passionate, determined, resilient under stress and a will to win attitude
    • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
    • High school diploma / equivalent or higherIt would be even better if you also had...
      • Experience supervising or managing people
      • History of delivering outstanding customer experiencesBilingual candidates strongly encouraged to apply!

Keywords: H&R BLOCK, Jupiter , Block Advisors - Associate Team Leader, Hospitality & Tourism , Jupiter, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Reservations Coordinator Part Time - Marriott Hotels - (19131658)
Description: Here's To Your Journey with EDITION EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott (more...)
Company: Marriott International
Location: Hialeah
Posted on: 09/23/2019

Bistro Team Member-AM/PM FLEXIBLE SCHEDULE - Courtyard Miami Airport West/Doral - (19132329)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International
Location: Miami
Posted on: 09/23/2019

Chef
Description: If we have to describe what are the chef duties
Company: The Local House
Location: Miami
Posted on: 09/23/2019


National Hiring Day - Retail Sales, Cashiers, Stock Associates
Description: buybuyBABY is seeking passionate, energized, customer service focused people who thrive on a fast pace, enjoy working in a team environment, and take pride in making every customer experience
Company: Buy Buy BABY
Location: Miami
Posted on: 09/23/2019

Bistro Team Member-AM/PM FLEXIBLE SCHEDULE - Courtyard Miami Airport West/Doral - (19132329)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International
Location: Fort Lauderdale
Posted on: 09/23/2019

Postmates Delivery Driver (Make Your Own Schedule)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are a great opportunity (more...)
Company: Postmates
Location: Deerfield Beach
Posted on: 09/23/2019

Guest Service Expert (Pool Attendant) - The Ritz-Carlton Bal Harbour, Miami - (19132069)
Description: Guest Service Expert Pool Attendant At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, (more...)
Company: Marriott International, Inc.
Location: Pompano Beach
Posted on: 09/23/2019

Housekeeper-Public Area (Overnight) - W South Beach - (19132156)
Description: Here's To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine (more...)
Company: Marriott International, Inc.
Location: Fort Lauderdale
Posted on: 09/23/2019

Cashier - Food - FLL Airport T3
Description: Who We AreTake your career beyond the ordinary to the extraordinary.At Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, (more...)
Company: Delaware North
Location: Fort Lauderdale
Posted on: 09/23/2019

Customer Service Reservationist - Order Entry
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Fort Lauderdale
Posted on: 09/23/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Jupiter RSS job feeds