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Banquet Server

Company: Wyndham Grand Jupiter at Harbourside Place
Location: Jupiter
Posted on: November 14, 2019

Job Description:

As the world's largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries-all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. Edging the beautiful bank of Jupiter's Intracoastal Waterway, the Wyndham Grand Jupiter at Harbourside Place is a lifestyle destination where business and vacation travelers enjoy a sense of laid-back luxury and modern elegance. Relax in exquisite rooms and suites, and indulge in a variety of local restaurants offering exquisite cuisine. Lounge by the rooftop pool with a hand-crafted cocktail while you soak up the views and gentle breezes. Experience an upscale hotel surrounded by lush landscapes and picturesque waterways in beautiful Northern Palm Beach County. Wyndham Grand Jupiter at Harbourside Place is seeking a Banquet Server. The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards. Wyndham Hotels & Resorts is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed,religion, national origin, sex, sexual orientation, marital status, pregnancy, genetic information, gender identity or expression, age, disability, or protected veteran status. Job Summary The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards. Education & Experience

  • High School diploma or equivalent and/or experience in hotel or a related field preferred. Physical Requirements
    • Flexible and long hours sometimes required.
    • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift. General Requirements
      • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
      • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
      • Must be able to multitask and prioritize departmental functions to meet deadlines.
      • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
      • Attend all hotel required meetings and trainings.
      • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
      • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
      • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
      • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
      • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
      • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
      • Must be able to cross-train in other hotel related areas.
      • Must be able to maintain confidentiality of information.
      • Must be able to show initiative, including anticipating guest or operational needs.
      • Perform other duties as requested by management.
      • Maintain a warm and friendly demeanor at all times. Fundamental Requirements
        • Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
        • Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
        • Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
        • Served guests according to the hotel's standards in a friendly, courteous, and professional manner.
        • Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
        • Set all tables according to hotel standards.
        • Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
        • Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
        • Prepare room according to BEO and the various meal functions.
        • Follow all money handling procedures when serving the guest.
        • Know and use "suggestive selling" techniques.
        • Know the menu items for each function served and able to give accurate descriptions.
        • Ensure overall guest satisfaction. Please see Description

Keywords: Wyndham Grand Jupiter at Harbourside Place, Jupiter , Banquet Server, Hospitality & Tourism , Jupiter, Florida

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