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Field Service Engineer

Company: JENOPTIK Optical Systems
Location: Jupiter
Posted on: January 8, 2020

Job Description:

SUMMARY The role of. Field Service Engineer you will provide technical support to customers who are diagnosing, troubleshooting and repairing metrology systems and medical instruments. You will respond to situations where first-line customer support has failed to isolate or fix problems in malfunctioning equipment or software. You will also develop and demonstrate expert proficiency in complex, non-routine maintenance and repair evolutions on various equipment as assigned. Proficiency will include both hardware and software disciplines. PRIMARY RESPONSIBILITIES (INCLUDE BUT NOT LIMITED TO): 1.Analyzes issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with equipment. 2.Analyzes error logs, determines root errors, and translates into fishbone analysis. 3.Creates service bulletins to disseminate technical information worldwide concerning serious tool-related issues. 4.Provides written weekly updates pertaining to progress on current projects to Technical Support Manager. 5.Develops relevant action plans to specific technical issues. 6.Develops 8D reports for customer communication, works with factory to close analysis. 7.Works in conjunction with service manager to identify local team's skillset, gaps, develops and executes training plans. 8.Proactively provide feedback to the engineering and manufacturing departments concerning tool quality, reliability and service ability issues. 9.Proactively analyzes install base performance, identifies trends, tool quality issues, reliability and service ability issues communicate factual assessments to factory, makes recommendations for improvements. 10.Takes ownership of escalations, becomes key point of contact and communicator to customer and factory personnel until problems are resolved, and follows through with corrective actions to ensure quality closure of technical issues. 11.Supports customer installations, upgrades and training 12.Works with engineering and team on new system developments. - ______________________ Key qualifications: REQUIREMENTS: Must be willing to travel 75% domestic & internationally, sometimes on short notice. Requires an associate degree in electrical, electronic or mechanical engineering, optical engineering, physics or a related field and a minimum of 5 years' experience maintaining, installing and/or repairing process control systems (metrology, inspection) or comparable high-technology equipment or an equivalent combination of education and experience. BS degree is preferred. Skills & Knowledge: ---This position works on problems of diverse scope, requiring the incumbent to draw on experience and to exercise independent judgment and discretion to arrive at a solution. ---Ability to isolate and solve problems ---Excellent analytical skills ---Discipline to not turn knobs prematurely, and to establish a return path before doing so ---Ability to transfer knowledge in a clear & logical manner to all levels of technical personnel ---Ability to read & interpret drawings, diagrams and other technical documentation ---Demonstrates tact and diplomacy in all situations ---Ability to multitask in a constantly changing work environment ---Possesses strong communication and client interaction skills ---Demonstrates self-confidence ---Excellent listening skills ---Calm under pressure ---Fluent in English ---Performs all other duties as assigned ---Experience delivering technical training is a plus ---Must have US Citizenship or Qualified US Worker.

Keywords: JENOPTIK Optical Systems, Jupiter , Field Service Engineer, IT / Software / Systems , Jupiter, Florida

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