Trade Support & QA Analyst
Company: SourcePro Search
Location: Miami
Posted on: April 1, 2026
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Job Description:
SourcePro Search is conducting a search for a highly motivated
and hands-on Trade Support & Quality Assurance Analyst to join a
Trading Operations Team in Miami, FL. This position requires
on-site presence 5 days a week to ensure smooth daily operations,
provide technical and trade execution support, and facilitate
problem resolution for traders. The ideal candidate will be
tech-savvy, detail-oriented, and thrive in a fast-paced, dynamic
trading environment. The Trading Operations team is responsible for
all front-line customer support. The applicant must have meticulous
attention to detail. Trading Operations is also responsible for
testing all client interfaces and business functionality of trading
systems. What You'll Do: Supporting real-time trading services to
on-floor options members on the Exchange to ensure superior
customer service and adherence to regulatory standards. Processing
member requests for local networking and desktop support.
Facilitating solutions for firm technologists and external vendor
requests. Interacting directly with trading floor members and
member firms’ trading desks to provide all operational support.
Coordinating member firms’ technical staff for firm configurations
of trading sessions and networking connectivity. Maintaining and
completing all daily Exchange Operations. Ensuring all software
issues are reported and handled efficiently per the Exchange
software defect remediation process. Developing and performing
application certification with external clients to ensure smooth
transition of new features being enabled in the production
environment. Providing timely resolution of technical and
user-specific issues and requests. Engaging in continuous process
evaluation and improvement. Assisting Trading Operations Department
Manager with Industry-based calls. Maintaining knowledge of
Industry trends and their impact on trade support. The candidate
must demonstrate the ability to proactively participate in the
end-to-end system testing process within a fast-paced trading
environment. Candidates are required to develop a deep
understanding of Business System Requirement documents and
translate these concepts into automated production test scenarios.
Participating in the Exchange Quality Assurance program.
Developing, authoring and troubleshooting comprehensive test
scenarios which are validated against the testing system.
Proactively participating in the review of business requirements
for the purpose of developing test case scenarios that ensure
complete test coverage of application functionality. Participating
in all aspects of a full-lifecycle development methodology.
Troubleshooting technical and functional issues based on Exchange
Rules and system design. What You'll Bring: Bachelor's degree or
equivalent in Finance, IT/Computer Science or a related field.
Proficient in Microsoft Excel. Knowledge/prior use of JIRA tracking
software is recommended. Options and/or equities industry
background is recommended. Experience testing trade execution
systems at an exchange or for an ECN/ATS is recommended. Strong
team based and customer facing verbal and written communication
skills are a must. Effective analytical and problem solving skills.
Required to be a self-motivated, patient, dynamic, organized and
responsible team player. Function at a high level and prioritize
critical tasks in a dynamically changing environment. Possess a
strong sense of ownership and responsibility. Must have the
capacity to thoroughly understand the Software Quality Assurance
testing process and best practices. Must possess the aptitude for
automated testing of a platform in an integrated testing
environment, as well as testing user-interface and
transaction-processing systems. https://sourceprosearch.com/
Keywords: SourcePro Search, Jupiter , Trade Support & QA Analyst, IT / Software / Systems , Miami, Florida
