IT Systems and Support Specialist
Company: Florida Atlantic University
Location: Boca Raton
Posted on: April 6, 2026
|
|
|
Job Description:
Apply now to join FAU on its race to excellence. For more
information on everything FAU has to offer, please visit
www.fau.edu/jobs . Note: Current FAU employees must apply as an
internal applicant by logging into their existing Workday employee
account. Position Summary: The College of Medicine at Florida
Atlantic University is seeking an IT Systems and Support Specialist
in Boca Raton, FL. The IT Systems and Support Specialist will
support the mission of the Schmidt College of Medicine, one of the
fastest-growing medical schools in the nation. The College is
dedicated to excellence in education, research, clinical care, and
community engagement and is nationally recognized by U.S. News &
World Report . Through partnerships with more than 300 community
organizations from Miami-Dade to Vero Beach, the College creates a
significant impact across South Florida. Summary of
Responsibilities: Systems Administration Provide day-to-day
administration and operational support for servers, systems, and
applications, including performance monitoring, patching, updates,
and upgrades. Configure, deploy, and maintain servers, virtual
machines, and network storage systems; ensure backup, recovery,
data security, and physical device security. Perform
troubleshooting and diagnostics for servers, networks, and
enterprise systems; assist with planning and implementation of
major information systems. Manage Active Directory and Intune: user
and group management, device provisioning, configuration and
compliance oversight, script development and deployment, and
application packaging, deployment, and updates. Conduct weekly MDM
audits to ensure device compliance; contact users and remediate
non-compliant devices. Support information security initiatives and
conduct system audits, including HIPAA/HITECH compliance. Manage
user access controls, software licensing, printer systems, and
ListServ email services (list creation, user management,
permissions, role audits). Serve as a technical consultant for
infrastructure, security, mobile device management, and educational
technologies. Create and maintain technical documentation and
liaise with Central IT (OIT), hospitals, and external partners.
Help Desk & User Support Provide first and second tier technical
support for desktops, mobile devices, AV systems, network access,
and connectivity issues. Install, configure, maintain, and
troubleshoot operating systems, applications, hardware, and
software. Support Office 365, SharePoint, classroom and
instructional technologies, and assist with research and clinical
IT needs. Respond to support requests via phone, chat, ticketing
system, email, and walk-ins; provide on-site (may require travel)
and remote support for all on- and off-campus locations. Provision
equipment and system access for new users. Test and evaluate new
tools, procedures, and software prior to deployment. Create
end-user documentation and maintain knowledge base articles. Mentor
and support Help Desk staff and student workers. FAU Benefits and
Perks If Benefits & Perks are important to you, then FAU is the
place to be! Working at FAU has its perks! In addition to helping
drive change and having a positive impact by supporting our
students, staff, and faculty, FAU offers: Excellent benefit
packages including Medical (PPO/HMO $50 per month single & $180 per
month family), Dental, Vision, Life Insurance, Flexible Spending
plans, Employee Assistance Program (EAP) and much more. State
retirement options including tax-deferred annuities and Roth 403(b)
plans. State employees Public Service Loan Forgiveness (PSLF)
program. Sick Leave Pool Program. Paid time off (eligible
employees) including vacation and sick leave, 1 personal day, 9
paid holidays, and paid winter break (at President’s discretion).
Paid Community Engagement Volunteer Service Day Employee
Educational Scholarship Program (EESP) for eligible Staff/Faculty -
Tuition assistance after 6 months of full-time employment. For
in-unit faculty, the EESP program may be extended to spouses and
dependent children (eligibility rules apply). For details on FAU's
amazing offers visit us at
https://www.fau.edu/hr/benefits/index.php Explore Living in Palm
Beach County The goal is to provide local employers and new
employees in the area a comprehensive guide with places to live.
View it here: Discover Housing Resources in Palm Beach County | BDB
Minimum Qualifications: Bachelor's degree from an accredited
institution in an appropriate area of specialization and two years
of related experience; or Associate's degree from an accredited
institution in an appropriate area of specialization and five years
of related experience required. Excellent customer service and
communication skills. Valid driver’s license. PREFERRED
QUALIFICATIONS Experience supporting Windows, macOS, iOS, Android,
and Office 365. Experience with Active Directory, Entra, Intune,
and JAMF. Experience using Hypervisors such as VMware, Hyper-V,
KVM, etc. Experience with enterprise backup software such as Veeam,
CrashPlan, etc. Strong technical writing skills. Experience with
scripting languages. Salary: $50,000 - $70,000 annually. College or
Department: COM: IT - Systems and Support Location: Boca Raton Work
Days and Hours: Monday – Friday, 8 a.m. - 5 p.m. Occasional
evenings and weekends as needed. Application Deadline: 2026-04-12
Special Instructions to Applicant: APPLICATION DOCUMENTS REQUIRED:
Resume Cover letter OFFICIAL SEALED TRANSCRIPTS REQUIRED: Final
candidate will be required to have official, sealed transcripts and
original NACES evaluation, if applicable, sent from their
educational institution to Human Resources prior to the start of
employment. PRE-EMPLOYMENT SCREENINGS REQUIRED: Selected candidates
must successfully complete and pass all employment screenings prior
to the start of employment. Employment screenings may include a
criminal background check (level I and level II), motor vehicle
check, credit check, reference checks, alcohol, and drug screening
check. REQUEST FOR ACCOMMODATIONS: Individuals with disabilities
requiring accommodations may contact the Office of Civil Rights and
Title IX at 561-297-3004 or send an email at accommodate@fau.edu.
To contact Human Resources, please call 561-297-3057. For
communication assistance call 7-1-1.
Keywords: Florida Atlantic University, Jupiter , IT Systems and Support Specialist, IT / Software / Systems , Boca Raton, Florida
