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Technical Support Engineer

Company: Carling Technologies
Location: Jupiter
Posted on: October 22, 2019

Job Description:

Summary:--The Technical Support Engineer will provide technical support for Maretron brand vessel control and monitoring systems and OctoPlex brand distributed power systems.Essential Functions of the Job (Key Duties):Provide application engineering support to distributors, dealers, and end users as required including but not limited to: identifying part #'s, recommending parts, resolving application issues, and handling RMA'sProvide technical training on capabilities, installation, and configuration of Maretron systems to sales team, distributors, dealers, and end usersAct as a liaison with engineering and operations departments regarding customer's product needs and related technical issuesContribute to the Maretron Support Knowledge Base on the Maretron websiteCreate Maretron and OctoPlex----system proposals for customer reviewPerform product demonstrations to customers, reps and inside staffDeliver technical presentations to customers, reps, and inside staffDevelop case studies for sales and marketing collateralAssist marketing in development of campaigns as well as construction of trade show booths and displaysNothing in this job description restricts management's right to assign or reassign duties and responsibilities at any timeQualifications--(Recommended Education and/or Experience)BS degree in Information Technology, Computer Science or relevant field or five (5) years related work experienceAbility to provide step-by-step technical help, both written and verbalHands-on experience with Windows/Linux/Mac OS environmentsGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesStrong analytical, assessment, and problem-solving skillsFamiliarity with remote desktop applications and help desk softwareWillingness to travel domestically and internationally as required (5-10%)Ability to work, communicate, and maintain positive working relationships in a small team environmentExcellent English communication skills, written and verbal

Keywords: Carling Technologies, Jupiter , Technical Support Engineer, IT / Software / Systems , Jupiter, Florida

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