Customer Outreach Specialist

Company: Ultimate
Location: Jupiter
Posted on: December 28, 2019

Job Description:

To be very service oriented and strive to make customers, purchasers and current homeowners/residents feel welcome. To engage with customers and establish rapport through effective discovery. To present in a professional manner the features and benefits of each location, community, and all company's products with the goal of driving qualified customers to the various locations through coordinated onsite appointments. To exceed sales and customer satisfaction goals. Key Responsibilities and Accountabilities Requires great customer service skills, sales and closing skills as well as purposeful follow up skills; Be able to professionally communicate over the telephone, email and in person with customers, staff and vendors; Converts telephone & internet leads into in-person traffic at each of our onsite locations; Ensure customer handoff transition to onsite sales representative has been completed and is strictly adhered to for all appointments scheduled through the Customer Outreach Center; Contact all customers who visited onsite locations within 24/48 hr. time frame for a post-visit touchpoint/additional appointment setting; Maintain constant and consistent follow up and proactive communication with customers; Manage customer follow-up and document effective notes in CRM including any contact with customers; Maintain monthly appointment/sales logs for management review/reporting; Knowledge of each location, community, and company's products; Knowledge of company's computer operating systems and CRM; Knowledge of Sales, Construction Process and MasterCare 10-step program - Hard Hat Tours, Meet Your Builder Tour, How we Build Tour, New Home Celebration, the Closing process; Familiarize yourself with the competition, floor plans, pricing, incentive, broker co-op, etc.; Knowledge of community specific HOA documents, contract and addendums; Ability to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes; Maintain a positive attitude and a desire to be successful; Maintain a professional, yet friendly, atmosphere for customers; Aids the team effort in every way possible & acts in the best interest of the company; Flexibility with schedule for customers and/or company needs; Attend and participate in various community related events/grand openings, training seminars, Broker functions and other company events as required; Assist Customer Outreach Team as needed; Keep Customer Outreach Manager informed with daily office activities; Other duties within the scope, spirit and purpose of the job, as requested by management. Technical Competencies: Education: Minimum required high school diploma or equivalent; associates degree or higher preferred. Experience: Excellent oral and written communication skills; exceptional telephone presence, including the ability to purposefully engage and convey confidence when communicating with customers. A minimum of one to three (1-3) years of previous similar work experience in the customer service or new home sales industry is required. Skills, Knowledge and Abilities: Outstanding customer service skills Strong computer skills (Excel, Word, Outlook) Proficiency in data entry and management Knowledge of company's computer operating systems and CRM Great communication skills (listening, verbal and written) Strategic thinking Prioritization, organization and attention to detail and accuracy Use of discretion, maintain customer confidentiality Excellent interpersonal skills Strong work ethic and motivated Be honest and trustworthy Demonstrate sound work ethic Complete all tasks as required by supervisors Time management & stress management skills Problem-solving skills Comply with all workplace regulations as guidelines per employee manual Team player Hours: Monday-Friday 8:30-5 PM (30 minute lunch) Pay: $14.90/hr We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Jupiter , Customer Outreach Specialist, Other , Jupiter, Florida