FRONT DESK COORDINATOR I
Company: Envision Physician Services
Location: Jupiter
Posted on: January 12, 2021
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Job Description:
OverviewEnvision Physician Services is a multispecialty
physician group and practice management company. Established in
1953, our organization provides anesthesia, emergency medicine,
hospital medicine, radiology, primary/urgent care, surgical
services, and women's and children's health services to hospitals
and health systems nationwide. Sheridan Healthcare, EmCare,
Reimbursement Technologies and Emergency Medical Associates have
recently joined forces to form Envision Physician Services. As one
organization, we now provide a greater scope of service than any
other national physician group. Our collective experience from
hundreds of local, customized engagements, culture of continuous
lean process improvement, and team of experts in the business of
healthcare enable us to better solve complex problems and
consistently give healthcare organizations confidence in our
execution. Our combined organization serves more than 780
healthcare facilities in 48 states and the District of Columbia. If
you are looking for a stable, fast-paced, growing company in the
healthcare industry that is committed to innovation, excellence and
integrity, then this may be a great next step in the advancement of
your career.We currently have an exciting opportunity for a--Front
Desk Coordinator I--in Jupiter, Fl. The Front Desk Coordinator I is
responsible for general administrative tasks such as scheduling,
reception, front end revenue cycle, medical assisatnt duties and
other physician office tasks. Additionally, the Front Desk
Coordinator I is the point person for operations procedures for
Receptionists and assigning and disseminating work. Upholds the
highest standards in interaction with patients, their families and
referring physicians and their staff.This is a great opportunity
for the right candidate! Responsibilities* Greets patients;
performs check in tasks including arriving patients in the
electronic medical record, instructing patients on completion of
paperwork, verifying patients' insurance if applicable, obtaining
copies of patient identification and outside records.* Collects
copayments, coinsurance, and self-pay payments; documents payments
in practice management system, prepares day-end batches according
to policies and procedures, and reconciles payments taken with
reports.* Completes end-of-day tasks, including running applicable
reports, identifying no-show patients and communicating with
appropriate personnel, completing daily batching tasks, and other
office close procedures.* Answers, routes, transfers, and retrieves
phone calls and messages as required.* Ensures referrals and
outside records have been obtained prior to service* Communicates
with Medical Assistants to ensure efficient patient flow through
the office and proper documentation of visits.* Answers multiple
phone lines, ensuring quality and customer service for all
callers.* Schedules appointments according to scheduling
guidelines. Adheres to urgent and add-on patient visit guidelines
and communicates such visits to clinical staff per office
protocols. Confirms appointments prior to patient visit if
applicable.* Prepares daily charts and maintains medical files and
electronic medical records.* Scans outside reports, results, and
labs into the appropriate sections of the electronic medical
record.* Maintains and orders office supplies. Assures all items
ordered are received and follows up on incomplete orders.* Assists
manager in gathering data for various reports.* Assists
physician(s) with daily needs.* Coordinates patient documentation
for billing with business office.* Interfaces with referring
offices in obtaining referrals when needed.* Opens, sorts, and
records receipt date of mail; forwards bills and invoices promptly
to manager; forwards correspondence from hospital medical staff
office or insurance companies promptly to manager, and performs
other general office duties as needed* Obtains clarification of
policy whenever necessary and may uses resources available through
other departments such as Legal, HR, and Compliance* Functions as
the primary trainer for Receptionists.* Maintains office policy and
procedure reference guides and ensures all administrative
procedures are followed with regard to scheduling, reception, and
other job-specific tasks.* Answers questions and serve as a
resource for Receptionists .* Provides inservices to administrative
and clinical staff on relevant topics.* Serves as a first point of
contact for patient concerns, questions and customer service
inquires. Discusses payment arrangements as allowed within Sheridan
policy and documents accordingly, or promptly refers patient to
office manager as required by policy.* Obtains authorizations and
referrals for patient visits per office protocol, if applicable.*
Coordinates patient flow through the front office; communicates
with clinical staff and physicians to optimize patient throughput.*
Works with manager to develop and incorporate practice goals into
the office.* Gives feedback and input to manager for performance
reviews, corrective actions, and rewards and recognition for
receptionists.* Coordinates call outs and vacation coverage of
assigned staff.* Responsible for adhering to Information Security
Policies and ensuring Envision is as secure as
possible.Qualifications* Good organizational skills* Communicate
and work well in a team environment* Follow up in a timely manner
on open items* Able to effectively prioritize work on a daily basis
* Experience working in a high call volume environment a
plusEducation/Experience:* High School Diploma or General Education
Degree (GED).* Two or more years of related experience* Bilingual
(English/Spanish) skills are a plusComputer Skills:To perform this
job successfully, an individual should have knowledge of:*
Microsoft Office Suite* Electronic Medical Record systemsIf you are
ready to join an exciting, progressive company and have a strong
work ethic, join our team of experts!--We offer a highly
competitive salary and a comprehensive benefits package.Envision
Physician Services uses E-Verify to confirm the employment
eligibility of all newly hired employees. To learn more about
E-Verify, including your rights and responsibilities, please
visit--www.dhs.gov/E-Verify. Envision Physician Services is an
Equal Opportunity Employer.#CB
Keywords: Envision Physician Services, Jupiter , FRONT DESK COORDINATOR I, Other , Jupiter, Florida
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