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Customer Experience Representative (Jupiter, FL)

Company: G4S
Location: Jupiter
Posted on: April 27, 2021

Job Description:

Job Introduction: Hiring Now! The world's leading private security organization, G4S, has an immediate job opportunity for a Customer Experience Representative. Retail Cash Solutions (USA) inc. ("G4S") a division of G4S is a unique and rapidly growing software and service business. We offer industry leading technology solutions that significantly improve the efficiency, control, and convenience of cash handling for retailers. We are seeking top performing, highly motivated support professionals who are looking to increase their skills with technical support, high-end device troubleshooting and world class customer service to major retailers throughout the US year-round. More than a typical mundane call center, the Customer Experience Representative serves as a springboard for other positions including technical related positions for motivated employees who show excellent troubleshooting of complex devices, and product knowledge superior customer service. Customer Experience Representative tasks include troubleshooting hardware and software issues and escalating issues to the appropriate teams. G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more. As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development. Further, as a current employee you will be eligible to participate in large group rates for the following benefits:
    • Critical Illness
    • Accident Insurance
    • Whole Life Insurance
    • Individual Short-Term Disability
    • Pre-Paid Legal Services
    • Identity Theft Services
    • Pet Insurance In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!
      • RxCut Pharmacy Discount Program
      • Doctor on Demand
      • Qualsight LASIK Savings
      • Perks at Work: G4S Employee Discount Program
      • Alliant Credit Union
      • Purchasing Power
      • Active & Fit: G4S Fitness Center Membership
      • FinFit: Financial Wellness Program
      • DailyPay: Access your pay when you need it G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally. Role Responsibility: Specific Duties and Essential Functions
        • Tackle a variety of problems in technical systems with skill and accuracy
        • Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
        • Create cases for all calls and e-mails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
        • Maintain passion for customer service and continuously develop the ability to deal with challenging customer conversations
        • Discern changes in call types and report to management
        • Track escalations through Tier II and Tier III to completion
        • Monitor health of network, hardware, and software for our customers
        • Look for opportunities to improve processes
        • Assist with projects The Ideal Candidate: Education, Licenses and Certifications Required
          • Must possess a high school diploma or equivalent Type and Length of Specific Experience Required
            • Work history must demonstrate each of the following:
            • A strong understanding of Customer Service and Customer Relations
            • You are a highly motivated individual with a strong desire to learn
            • The ability to exercise good judgment and decision-making Skills Required
              • Proficient computer skills including Microsoft Office and/or Google Applications
              • Effective oral and written communication skills
              • Active listening skills
              • Ability to assess and evaluate situations effectively
              • Ability to identify critical issues quickly and accurately
              • Attention to detail Other
                • Must be at least 18 years old or the minimum age required by the state, if higher
                • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
                • Subject to a drug screen to the extent permitted by law
                • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
                • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military Physical Requirements and Environment Environment: Office; minimal to no exposure to extreme temperatures is expected Major activity: Working on PC and using telephone while sitting Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching. About the Company: EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity G4S is an Equal Opportunity/Affirmative Action Employer and an Alcohol- and Drug-Free Workplace G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws. If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265. To receive an update on your application status, please contact our local office by following this link:

Keywords: G4S, Jupiter , Customer Experience Representative (Jupiter, FL), Other , Jupiter, Florida

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