Company: Marriott International
Posted on: November 14, 2021
Posting Date Oct 18, 2021 Job Number 21116097 Job Category Rooms
& Guest Services Operations Location Courtyard Palm Beach Jupiter,
4800 Main Street, Jupiter, Florida, United States VIEW ON MAP Brand
Courtyard by Marriott Schedule Full-Time Relocation? N Position
Type Non-Management Located Remotely? N With more than 330 managed
locations in more than 20 countries Courtyard by Marriott offers a
refreshing environment that helps guests stay connected and
balanced. Working at Courtyard, you'll ensure guests have a smooth,
productive stay that meets their personal and business needs. Find
Your World--- at Courtyard by Marriott. JO SUMMARY Complete
designated cashier and closing reports in the computer system.
Review shift logs/daily memo books and document pertinent
information in logbooks. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve
guest call, request, or problem. Process all guest check-ins by
confirming reservations in computer system, verifying guest
identity, requesting form of payment, assigning room, and
activating and issuing room key. Sell a room/accommodation to
guests without reservations based on availability. Ensure rates
match market codes and that any exceptions are documented. Ensure
checks that come from outlets (e.g., Health Club, Retail Shop) are
scanned and charged to room. Assist management in training,
evaluating, counseling, disciplining, and motivating and coaching
employees; serve as a role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process. Report
accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications. Follow all company
policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire
work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Jupiter , Operations Supervisor, Other , Jupiter, Florida
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