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Customer Experience Representative (Jupiter, FL)

Company: G4S
Location: Jupiter
Posted on: November 22, 2021

Job Description:

Job IntroductionHiring Now!PLEASE CLICK APPLY OR TEXT "JOBS" TO FROM YOUR SMARTPHONE!Retail Cash Solutions is the market-leading innovator in cash automation. We are a software-based technology company with a history of delivering innovative solutions. Our team members are motivated individuals that help each other to do remarkable things every day. We face challenges together, and we win together. And together, we deliver world-class solutions that transform the way the world uses cash automation technology. We are careful to select people for our team who have demonstrated excellence through their skills, character, and background.You are the perfect fit for our team and this important position as a Customer Experience Representative if you are an organized, flexible, energetic problem-solver with strong communication skills, empathy, and an ability to remain calm under pressure. In this position, you should feel confident that you can respond efficiently and accurately to our customer callers, explaining possible solutions, diagnosing issues, and ensuring our customers feel supported and valued.This position will become part of a high-energy, customer-obsessed team, where you will play a pivotal role in providing the highest quality customer experience to our customers. In this position, you should love to communicate, be obsessive about the details, and do all this with a big smile on your face!To be successful in this role, you will need to be adept at technology such as personal computers, printers and troubleshooting mechanical devices. Training will be provided on our specific technology.As a full time employee of G4S, you will be entitled to the following benefits:Major Medical, Dental and VisionPaid vacation401KOpportunities for additional training to aid in your professional developmentAs an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.Further, as a current employee you will be eligible to participate in large group rates for the following benefits:Critical IllnessAccident InsuranceWhole Life InsuranceIndividual Short-Term DisabilityPre-Paid Legal ServicesIdentity Theft ServicesPet InsuranceIn addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!RxCut Pharmacy Discount ProgramDoctor on DemandQualsight LASIK SavingsPerks at Work: G4S Employee Discount ProgramAlliant Credit UnionPurchasing PowerActive & Fit: G4S Fitness Center MembershipFinFit: Financial Wellness ProgramDailyPay: Access your pay when you need itG4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.Main ResponsibilitiesSpecific Duties and Essential FunctionsTackle a variety of problems in technical systems with skill and accuracyIdentify customers' needs, clarify information, provide direct support or guidance toward to resolutionCreate cases for all calls and e-mails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next levelMaintain passion for customer service and continuously develop the ability to deal with challenging customer conversationsDiscern changes in call types and report to managementTrack escalations through Tier II and Tier III to completionMonitor health of network, hardware, and software for our customersLook for opportunities to improve processesAssist with projectsThe Ideal CandidateEducation, Licenses and Certifications RequiredMust possess a high school diploma or equivalentType and Length of Specific Experience RequiredWork history must demonstrate each of the following:A strong understanding of Customer Service and Customer RelationsYou are a highly motivated individual with a strong desire to learnThe ability to exercise good judgment and decision-makingStrong communication skillsSkills RequiredProficient computer skills including Microsoft Office and/or Google ApplicationsEffective oral and written communication skillsActive listening skillsAbility to assess and evaluate situations effectivelyAbility to identify critical issues quickly and accuratelyAttention to detailOtherMust be at least 18 years old or the minimum age required by the state, if higherMust be a U.S. citizen or a foreign citizen authorized to legally work in the United StatesSubject to a drug screen to the extent permitted by lawMust submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicableMust be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior militaryPhysical Requirements and EnvironmentEnvironment: Office; minimal to no exposure to extreme temperatures is expectedMajor activity: Working on PC and using telephone while sittingPhysical efforts to carry out job duties: Limited, to include some standing, bending, limitedstretching and reaching.About The CompanyEOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender IdentityG4S is an Equal Opportunity/Affirmative Action Employerand an Alcohol- and Drug-Free WorkplaceG4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at .To receive an update on your application status, please contact our local office by following this link:

Keywords: G4S, Jupiter , Customer Experience Representative (Jupiter, FL), Other , Jupiter, Florida

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