Scheduling Specialist - Full Time - Days

Company: Jupiter Medical Center
Location: Jupiter
Posted on: May 14, 2022

Job Description:

Jupiter Medical Center is reimagining how to restore the community's health and wellness. Award-winning physicians, world-class partnerships and innovative techniques and technology enable Jupiter Medical Center to provide a broad range of services with specialty concentrations in cardiology, oncology, imaging, orthopedics and spine, digestive health, emergency services, lung and thoracic, women's health, weight management and men's health. Our medical center consistently performs in the top 10 percent of hospitals for patient quality and satisfaction and has earned the highest rating in the region for quality of care.

The Patient Access Specialist will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence.

The Patient Access Specialist meets the needs of all patients by receiving inbound calls and initiating outbound calls to patients and physician offices to schedule procedures for multiple modalities.

* Collects demographic and insurance information to properly create patient visits.
* Effectively documents all information/instructions regarding the patient's appointment as necessary for the efficient workflow of the visit.
* Cancels and reschedules patient appointments as necessary and documents reason codes/notes in the patient record.
* Schedules appointments and communicates exam/procedure specific instructions to patients and physician offices.
* Communicates with the Scheduling Coordinator to efficiently obtain appointment date/time for STAT/Add-On procedures.
* Coordinates resources including Physicians, staff and equipment for scheduled exams in multiple locations on the same date of service.
* Acts as a resource to internal and external customers for scheduled hospital services.
* Secures necessary documentation to support the patient's exam including physician orders and physician office documentation when necessary.
* Escalates any patient experience issues to the Scheduling Supervisor for rapid resolution.
* Performs other duties as assigned.
* High School graduate
* Enthusiastic, friendly, patient focused customer service skills.
* Exemplary communication skills, written and verbal -- must be comfortable speaking to patients via phone and successfully communicate pertinent information.
* Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
* Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
* Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure completeness of scheduling event and customer satisfaction.
* Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.
* 2 year's experience with hospital insurance plans including Medicare, Medicaid, HMO's and PPO's preferred.
* 1-2 years of specialized training in a healthcare setting with demonstrated knowledge in patient access/scheduling functions/processes preferred.
* Excellent typing and computer skills.
* Knowledge of outpatient procedures and medical terminology required.
* Ability to exercise good judgment, time management skills and follow appropriate procedures when setting priorities.
* Knowledge of Healthcare Scheduling Software ideal.

Keywords: Jupiter Medical Center, Jupiter , Scheduling Specialist - Full Time - Days, Other , Jupiter, Florida