Front Desk Reception
Company: FASTSIGNS #177701
Location: Jupiter
Posted on: June 22, 2022
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Job Description:
Job DescriptionDo your friends and co-workers refer to you as a
people person? Have friends or people told you or suggested you go
into sales? Do you enjoy working with people? Do you enjoy helping
people solve problems by offering advice and consultation? Are you
looking for a job that offers constant learning, skills growth and
a career path? If so we are looking for employees just like you in
the ever-changing Sign Industry. As a FASTSIGNS Customer Service
Representative, you will be the initial contact with current
customers as well as prospective customers in our FASTSIGNS Center.
You will work with customers in numerous ways such as email,
telephone, in-person and at their place of business. You will be
working to build long-lasting relationships by turning prospects
into customers and then into long term clients. The sign industry
is ever changing and dynamic. All you have to do is look all around
and youll see there are signs of all types everywhere. You will
never be bored working in the sign industry as even the smallest of
jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations
in many countries worldwide. We have the most extensive training
programs both online and in-person in the industry. Working for
FASTSIGNS will allow you to grow your personal and business skills.
At FASTSIGNS we pride ourselves on the best customer service in the
Sign Industry and to prove it we survey our customers to ensure we
constantly improve our service. Our ideal candidate for this
position is someone who is outgoing, responsive, eager to learn and
has the ability to build relationships. Great listening skills,
documentation and organization are highly valued in candidates for
this position. You will learn to prepare estimates, implement work
orders and ensure timely delivery of finished orders. You will be
involved in daily team meetings, execute business and marketing
plans and be intimately involved in the success of the FASTSIGNS
Center. We are not just looking for just anyone to fill this
position, we are looking for someone that believes they are the
best! We dont consider this position as an entry-level we consider
the position a stepping stone for any individual who wants a career
path and personal growth in their life. If you think you have what
it takes to be successful in this dynamic industry we encourage you
to apply. Are you that person? POSITION DESCRIPTIONThis position is
responsible for sales activities from lead generation through the
project management process. Develop and implement agreed upon Sales
and Marketing Plan which will meet both personal and business goals
of expanding customer base in the marketing area. Work with the
centers management and support teams for the achievement of
customer satisfaction and revenue generation.RESPONSIBILITIES1.
Serve as first point of contact for walk-in, email, E-commerce and
telephone customers.2. Develop annual sales plan with Franchisee or
Center Manager, detailing activities to follow during the fiscal
year. 3. Demonstrate the ability to carry on a business
conversation with customers and decision makers. 4. Consultatively
sell and make recommendations to prospects and clients using
various products and Brand Standards. 5. Identify sales prospects
and contact these using a drill down and share of wallet concept.
6. Develop and maintain a database of qualified leads through
referrals, telephone canvassing, direct mail and email. 7. Follow
up on new leads and referrals resulting from telephone, marketing
and email activity. 8. Develop a complete understanding of pricing
and proposal models.9. Complete all paperwork and follow
established center procedures from initiation through completion of
a project (i.e., Work Order, credit approvals, POS entry,
pre-payment collection, artwork approval, delinquent account
collection, reporting).10. Prepare estimates and establish/maintain
estimate follow-up procedures.11. Communicate with customers on
order status and changes the production schedule.12. Execute a
variety of marketing functions: In-center database mailings based
on targeted POS lists, thank you cards 5-7 days after order is
picked up, implement a call-mail-call program, distribute press
releases regarding center activities, execute FASTMAIL campaigns,
etc.13. Maintain an attractive retail environment (clean, organized
and functional).14. Support center Franchisee or center manager as
needed with reports, close-out, invoices, and daily, weekly and
monthly paperwork. Ensure WIP summary is up to date.15. Prepare
status reports, including activity, closings, follow-up, and
adherence to goals for weekly sales meetings. Participate in center
staff and sales meetings.16. Assist in the implementation of
company marketing plans as needed. 17. Perform market research,
competitive shops and customer surveys.18. Identify and resolve
customer satisfaction issues. 19. Establish and maintain effective
team relationships with all support departments.20. Adhere to all
company policies, procedures and business ethics codes.21. Contact
customers within 3-5 days or order pick-up/delivery to confirm
customer satisfaction.22. Participate in and practice the brand
mentality of Everybody Sells. Constantly be looking for sales
opportunities for the center. 23. Serve as a backup for answering
the phone if the Franchisee, manager and sales/service employees
are busy assisting other customers. Assist at the front counter as
needed. 24. Understand the sales process enough to consult with
customers to determine project needs and solutions. ADDITIONAL
RESPONSIBILITIES1. Participate in marketing events such as open
house(s) and telemarketing programs. 2. Assist in collection of
account receivables.3. Coordinate shipping schedules and delivery
of merchandise and services. WORKING CONDITIONS1. Working
conditions are normal for an office and a light manufacturing
environment. Report to Franchisee or center manager. This franchise
is independently owned and operated by a franchisee. Your
application will go directly to the franchisee, and all hiring
decisions will be made by the management of this franchisee. All
inquiries about employment at this franchisee should be made
directly to the franchise location, and not to FASTSIGNS
Corporate.
Keywords: FASTSIGNS #177701, Jupiter , Front Desk Reception, Other , Jupiter, Florida
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