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Fulfillment Associate (Full-Time)

Company: Divers Direct
Location: Jupiter
Posted on: November 19, 2022

Job Description:

*_Fun Work Environment, Employee Discount, and Bonus Opportunities!_*

The fulfillment/sales associate is responsible for accurately picking, packing, and shipping customer online orders in a timely fashion. The fulfillment/sales associate is responsible for providing superior customer service and participating in all activities related to the ongoing operation and maintenance of a retail environment. Quality and productivity are crucial to meeting the customers expectations.

*Duties / Essential Functions: *
* Perform duties of both a fulfillment associate and sales associate
* Pull and pack merchandise from the sales floor and warehouse in a timely manner
* Fulfill eCommerce orders by using pick tickets generated from the fulfillment system.
* Maintain updated product knowledge and respond to customer inquiries
* Operate fulfillment computer system to complete the shipping process
* Troubleshoot and problem solve when necessary
* Provide superior customer service when packing orders by packing neatly and accurately
* Coordinate product exchanges, returns, ship errors, and freight claims
* Stock and replenish merchandise in the warehouse
* Generate sales of all product categories
* Maintain knowledge of the sales floor and departments
* Complete sales transactions and maintain proper cash accountabilities
* Assist in cleaning and maintaining the orderly appearance of the store and shipping area
* Fill tanks and conduct inspections following company sponsored VIP training
* Assist with customer service duties as needed, including responding to customer inquiries via telephone, email, and chat
* Adhere to all company policies, procedures and practices
* Other tasks as assigned by the General Manager or designee

*Qualifications: *
* Previous fulfillment and customer service experience; six (6) months sales or related experience preferred
* Certified Scuba Diver or Dive Instructor highly desirable. If not currently certified, must complete at least the academic requirements of a scuba course within the first 90 days of employment
* A combination of education, certifications, and work experience may be qualifying
* Overall understanding of personal computer operation
* Ability to efficiently maintain a high level of accuracy and handle high volume workload in a fast paced environment
* Excellent verbal and written communication skills in English
* Excellent interpersonal skills. Must be willing and able to work in a collaborative setting with a diverse group of internal and external customers and vendors
* Ability to follow direction and demonstrate a sense of urgency in completing tasks
* Strong organizational skills and attention to detail
* Must be able to work a flexible schedule as dictated by retail needs

*Physical Requirements: *
* Position requires employee to work on his/her feet 100% of the time.
* Ability to bend and squat
* Ability to lift/carry 50+ pounds on a regular basis
* Ability to climb ladders
* Ability to access all areas of the store, shipping area, and warehouse
* Ability to read and write in English, count, and do basic arithmetic


This company is a drug free workplace that complies with the State of Florida Drug Free Workplace Act and testing procedures. Please be aware of the following information concerning medical marijuana and the company stance concerning it. Medical marijuana is available in a variety of forms. Medical marijuana that has a certain level of THC may show up on a drug test. Some medical marijuana does not have THC and will not show up on a drug test. A physician will know if the medical marijuana that they are prescribing would have enough THC to show up on a drug test. Please consult with the physician to determine if the medical marijuana that they are prescribing will show up on a drug test. If the medical marijuana that is prescribed does show up on a drug test, the company stance concerning this is outlined in the company drug free workplace policy and outlined below.

NOTE: This company is in agreement with the Federal Government that marijuana is an illegal controlled substance and will not recognize medical marijuana as a legitimate prescription. A positive test result for marijuana will be treated the same as any other positive test result, even if an applicant or an employee has a medical marijuana prescription. A negative pre-employment drug test result is a condition of employment with this company. Therefore, an applicant will be denied employment with this company if they test positive for marijuana even if they have a medical marijuana prescription that contains THC.'
Work Location:
* One location

Work Remotely
* No

Job Type: Full-time

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Vision insurance
* Monday to Friday
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Dania Beach, FL 33004: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Tell us briefly about yourself, your ambitions, and why you would be a great fit for Divers Direct.

* fulfillment or warehouse: 1 year (Preferred)
* customer service, sales, or related: 1 year (Preferred)

* scuba certification (Preferred)

Work Location: One location

Keywords: Divers Direct, Jupiter , Fulfillment Associate (Full-Time), Other , Jupiter, Florida

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