Client Service Representative Per Diem

Company: Jupiter Medical Center
Location: Jupiter
Posted on: March 16, 2023

Job Description:

Job Description

The Client Services Representative will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence. This position is responsible for registration and scheduling for outpatient rehab, pediatric and wellness clients.

• Excellent phone etiquette, customer service skills, and computer skills.
• Ability to exercise good judgment, time management skills and follow appropriate procedures when setting priorities and handling stressful situations.
• Responsible for the timely answering of phone calls, responding to e-mails and resolving scheduling inquiries.
• Must be able to prioritize and handle scheduling questions and contact the department or team member, if necessary, to determine the best course of action.
• Ability to deal with ambiguity and last-minute requests.
• Ability to quickly build trusting relationships, gain credibility, and partner with clinical teams throughout all departments to effectively support Scheduling and Clinical Teams with their scheduling needs.
• Cross-train and help as needed with other scheduling responsibilities.
• Act as a communication liaison between the patient, Registration, Scheduling department and Clinical discipline team members to ensure cases are effectively coordinated and successfully scheduled.
• Must communicate any issues or concerns to leadership.
• Excellent written and verbal communication skills.
• Greet each of the participants/patients upon arrival and meet their needs in a timely manner.
• Prepare participant/patient files.
• Complete patient/participate general information, enter participant data into software program.
• Schedule appointments, and get all necessary documentation for insurance and reimbursement.
• Assist with the authorization and verification of patient insurance /benefits process.
• Performs other duties as assigned.Requirements
  • High School Graduate or Equivalent * Enthusiastic, friendly, patient focused customer service skills.
  • Exemplary communication skills, written and verbalmust be comfortable speaking to patients via phone and in person and successfully communicate pertinent information.
  • Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
  • Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
  • Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas to ensure completeness of task and customer satisfaction. * Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.
  • Organizational skills, attention to detail, follow through, and ability to multitask.
  • Ability to meet deadlines and prioritize effectively.
  • Strong attention to detail is highly important for this position.
  • Previous experience in a hospital setting preferred.
    
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Keywords: Jupiter Medical Center, Jupiter , Client Service Representative Per Diem, Other , Jupiter, Florida