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Retention Specialist

Company: Adecco
Location: Melbourne
Posted on: July 21, 2019

Job Description:

SUMMARY:
As a Retention Specialist you will interact with all levels of leadership and employees to strengthen relationships, increase employee loyalty, execute reward & recognition initiatives and coach & counsel employees for performance improvement. This role requires various types of communication abilities. To be successful in this role, you should be effective at conflict resolution, problem-solving, and employee coaching. You will need to quickly devise solutions to problems and be confident to proactively address opportunities.
ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Maximizes use of Adecco's office technology to ensure optimum, cost-effective, timely and high quality results.
  • Supports the Client Delivery Manager, that objectives are met or exceeded while ensuring full compliance on all Adecco policies and procedures. Provides accurate, timely and complete daily performance analyses.
  • Ensures high quality of standards by conducting activities and maintaining systems that secure Adecco's position as provider of the highest quality service to customers. Maintains compliance with policies and procedures.
  • Becomes familiar with managers and associates in their areas of responsibility.
  • Able to set own priorities, schedule activities accordingly and manage time appropriately.
  • Coaching of associates to ensure performance standards are met and maintained.
  • Engage with associates via use of reward and recognition program.
  • Document all interactions with client and associates within specified Adecco systems.
  • Must have working knowledge of labor and employment laws.
  • Ensures Adecco compliance to customer contracts.
  • Participates in special projects and performs other duties as assigned. MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:
    AA degree in related field or equivalent experience.
    Minimum six months experience in a leadership role.
    Minimum six months experience in a call center environment.
    One to two years of experience in a service-provider environment that requires self-management and multi-tasking.
    ?
    KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:
    • Able to communicate effectively and clearly verbally and in writing, both in one-on-one and in group situations. Able to interact and communicate with all levels of staff and management.
    • Ability to establish and maintain effective working relationships.
    • Able to manage multiple tasks and meet deadlines. Able to handle multiple problems simultaneously.
    • Must have excellent problem solving, organizational, interpersonal and motivational skills.
    • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.



      Company Description:

      Adecco is the world---s largest provider of staffing solutions. But it---s not our size that makes us different, it---s our unwavering commitment to the businesses, job seekers and communities we serve.--Every day, we propel job seekers forward in their career and help America---s top employers attract, develop and manage the very best talent. Job seekers--rely on us for exciting temporary, temp-to-perm and permanent opportunities, as well as career resources and advice. Businesses throughout the country and across all industries count on us for access to more than 9 million qualified candidates and an ability to deliver proactive and actionable insight into the economy and the job market. We also sponsor community and nationwide community service events to ensure opportunities for all.--We are proud of the fact that we connect more people with more jobs than anyone else, and know how important what we do is - not only to the economy and job market, but also to the lives and communities we touch

Keywords: Adecco, Jupiter , Retention Specialist, Other , Melbourne, Florida

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