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PACS Systems Analyst

Company: Robert Half Technology
Location: Jupiter
Posted on: January 2, 2020

Job Description:

Description If you are interested in being considered for the following opportunity, please send a current resume to brette.hooker@rht.com.Robert Half Technology in St. Louis is seeking a highly motivated help desk I employee for an opportunity based out of Sunset Hills. This is a temporary-to-full time opportunity with various shift openings.The help desk employee will be responsible for fulfilling customer requests, resolving customer technical problems and responding to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.--- Responsibilities include: Event Management Service Request Fulfillment Incident Management Problem Management Access Provisioning Continual Service Improvement--- Provides IT user support using a problem-resolution system and/or standard screens, scripts, reference guides, and procedures--- Handles service requests that are predominately routine but which require skilled use of standard screens, scripts, procedures and references--- Requires general knowledge of company products and services--- Applies training and/or experience to resolve specialized or more complex Tier 1 problems--- Requires ability to skillfully navigate problem resolution system and other related applications--- Under frequent supervision, carries out specific procedures with prescribed standards to perform business processing, service, support, machine operation, or other work that requires directly applicable experience or specialized trainingProblem Solving / Resolution:Resolve moderately complex problems by applying training and/or experience in carrying out a structured problem resolution process. Skilled user of problem resolution resources - problem management database, help desk system, standard references, scripts, and resource guidesBusiness Acumen: Knowledge of company and industry directly resulting from work experienceInterpersonal Interactions: Informing = Talks to, converses with people to provide information or to clarify and work out details of an issue or problem within the framework of established proceduresIndependence: Inputs and outputs are specified but the employee has freedom as to procedures and timing, including use of equipment. Employee may refer to multiple references or procedure guides for work direction. Completion time for an individual task is usually within one work weekCustomer Relationship Management: Responsible to the customer by being available, accessible and responsiveAccountable for addressing customer needs through individual action or with a "warm handoff" Having limited knowledge of customer needs, applies standardized processes to address the needs Requirements Qualifications: --- Call center experience--- Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices)--- Ability to troubleshoot and resolve technical support questions of customers Knowledge of networking Technology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.Leader among IT staffing agenciesThe intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use. - provided by Dice

Keywords: Robert Half Technology, Jupiter , PACS Systems Analyst, Professions , Jupiter, Florida

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