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IT Help Desk Support Technician

Company: Kratos Defense and Security
Location: Jupiter
Posted on: November 18, 2022

Job Description:

Provide end-user support, resolving technical issues and provides technical assistance for all operating systems



Provide remote support through phone or end-user via phone



Assist helpdesk technicians with resolving all incidents



Set up new hires with equipment and appropriate access to the company's system



Maintenance of the business software applications



Create documentation for processes



Meet deadlines



Bachelor's Degree preferred in related field



Minimum of 4 years' experience



Strong knowledge of Microsoft Windows Operating Systems in a corporate domain environment.



Strong knowledge of Active Directory, DNS and DHCP.



The ability to debug/troubleshoot and resolve both hardware and software issues.



Work independently as well as function in teams.



Strong ability to multi-task.



Document issues and resolutions within the companies Helpdesk software ticket system.



Strong understanding of computer networking and connectivity.

Keywords: Kratos Defense and Security, Jupiter , IT Help Desk Support Technician, Professions , Jupiter, Florida

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