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IT Help Desk Support Technician

Company: Kratos Defense and Security
Location: Jupiter
Posted on: November 18, 2022

Job Description:

Provide end-user support, resolving technical issues and provides technical assistance for all operating systems

Provide remote support through phone or end-user via phone

Assist helpdesk technicians with resolving all incidents

Set up new hires with equipment and appropriate access to the company's system

Maintenance of the business software applications

Create documentation for processes

Meet deadlines

Bachelor's Degree preferred in related field

Minimum of 4 years' experience

Strong knowledge of Microsoft Windows Operating Systems in a corporate domain environment.

Strong knowledge of Active Directory, DNS and DHCP.

The ability to debug/troubleshoot and resolve both hardware and software issues.

Work independently as well as function in teams.

Strong ability to multi-task.

Document issues and resolutions within the companies Helpdesk software ticket system.

Strong understanding of computer networking and connectivity.

Keywords: Kratos Defense and Security, Jupiter , IT Help Desk Support Technician, Professions , Jupiter, Florida

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