IT Support Technician Jupiter, FL Direct Hire Onsite

Company: Suncap Technology, Inc.
Location: Jupiter
Posted on: March 17, 2023

Job Description:

IT Support Technician - Jupiter, FL - Onsite position

Job Summary

Under the supervision of the Sr. Manager, Information Technology, the Computer Support Technician ensures the proper functioning of computer hardware and software.

Responsibilities:

• 
  
• Ensure our technologies are accessible and equipped with up-to-date hardware and software.
  
  
• Provide support to employees at our various locations in Canada and the United States in person or remotely.
  
• Troubleshooting our hardware, software, and network operating systems.
  
• Be able to respond quickly to critical issues.
  
• Learn and know all Neptune hardware and software.
  
• Install, upgrade, and evolve hardware and software.
  
• Be able to examine or replace parts on computers.
  
• Provide guidance to new users on existing technologies.
  
• Train new users on our existing and future technologies.
  
• Active Directory Management
  
• File Server Management
  
• Maintain inventory of computer equipment and licenses including maintenance contracts
  
• Document outages and troubleshoot issues.
  
  
  
• Perform other related duties as required during or outside regular working hours.
  
• Be able to travel as needed to do work at other sites.
  
• Cyber Security
  
  
• Ensure that antiviruses and anti-malware are installed and updated on all computers.
  
• Ensure that no user is an administrator of their computer.
  
• Ensure all operating systems are at the right version, supported and patched automatically.
  
• Ensure that no illegitimate software is installed on computers.
  
  
  
  
  Experience/Requirements:
  
  
  • 
    
  • Associate Degree or higher in Computer Technology/Science
    
  • 2 to 3 years of experience as an IT Support Technician
    
  • Microsoft and Windows including Active Directory
    
  • Microsoft Office 365Experience with ERP systems
    
  • Computer hardware, system software
    
  • Computer troubleshooting
    
  • Cyber Security
    
  • Internet and email software
    
  • Analysis and problem-solving skills
    
  • Fast and efficient decision-making
    
  • Good written and verbal communication
    
  • Good listening skills
    
  • Good time management
    
  • Knowledge of routers and switches
    
    
    
    
    
    
    
    
    
    
    
    
    

Keywords: Suncap Technology, Inc., Jupiter , IT Support Technician Jupiter, FL Direct Hire Onsite, Professions , Jupiter, Florida